Everhydrate Sdn. Bhd. (“Everhydrate,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.
1. Information We Collect
When you use our website, we may collect the following types of information:
- Personal Information: When you fill out the contact form on our website, we collect your name, phone number, and any other details you provide.
- Transaction Information: If you make a purchase, we collect details about the products you order and your payment method (processed securely through third-party payment gateways).
- Technical Information: We may collect data such as your IP address, browser type, operating system, and browsing activity to enhance your experience.
2. How We Use Your Information
We use the information collected for the following purposes:
- To respond to inquiries submitted via our contact form.
- To process and fulfill orders, including arranging shipping and handling returns.
- To improve our website functionality and customer experience.
- To detect fraud, security threats, and unlawful activities.
- To provide customer support and resolve issues.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: We may share necessary data with logistics partners for order fulfillment.
- Legal Compliance: We may disclose information if required by law or to protect our rights.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet-based platform is entirely secure, and we encourage you to take necessary precautions when sharing personal details online.
5. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal data, subject to legal or operational obligations.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, you may reach out by filling out the contact form on our Contact Us page.
7. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date. We encourage you to review this policy regularly.